Based on our conversations with operators on the market, we know that one of the biggest barriers to switching dispatch systems is implementation and going live. At Sherlock we believe changing systems should be made as easy as possible. We are with our customers every step of the way to ensure a smooth and stress free transition. In this article we'll go into a bit more detail about our process so you know that with us, your business is in safe and dependable hands.
Our implementation process is fully transparent and includes a full business scoping exercise, system configuration/set-up and training. This is all included in our one off implementation fee, which can be paid in instalments and there are no hidden or additional costs to worry about along the way.
How does it work?
Firstly, we always fully scope your requirements before any contracts are signed to ensure we understand all of your requirements and will configure the system to achieve your goals. This means we will sit down with you to ascertain:
- Trip split (account vs. retail)
- Booking channel requirements
- Account client requirements and invoicing
- Allocation settings
- Driver wages
- Reporting requirements
- Any bespoke needs
Once the project is ready to move forward, we will prepare a project plan with simple, easy to follow steps to guide you through the process. We’ll show you what you need to do (such as setting up Google and Apple accounts) and what we will do on the system configuration side of it. This may seem daunting but you don’t need to worry, we will be guiding you throughout and doing the bulk of the work for you. We’ll provide you with a full list of everything we need to create your configured system, tailored to your individual business needs, including migration of your customer data. We know that one of the big headaches with a system switch can be getting all your data out of your old provider’s system and into the new system so we make this as easy and stress-free as possible with our imports.
Our team will configure regional structures and ranks, different services, capacity settings, pricing, accounts and other back-end functionality, regularly checking in with you to ensure you are happy with the configurations so far. We will give you access to your own test server and version of the system to do test bookings to make sure everything is in order.
Prior to going live we start remote training sessions covering the various aspects of the system. We do overview sessions via video call and then more in depth training sessions based on individual requirements. The training is always tailored to your needs. We had one client who wanted to deliver all of their own driver app training; to make this as easy and hassle free as possible for them, we made a slideshow and short video of the app in action.
We offer onsite support before go live, on the day of go live and in the following week to ensure the transition is seamless. Post go live, we are completely available to support you and we schedule regular calls (weekly or more if you prefer) to check on your progress and tweak any settings/configurations as necessary - we don’t just switch your system on and leave you to it!
We know that you’ve probably been promised all this before, only to be let down or sent unexpected bills afterwards; you can rest assured that this is not the case with us.
For more information about our implementations, get in touch and we'll happily talk you through it! Call us on 020 3214 5110 or email firstname.lastname@example.org.