Customisable Call Centre Booking Screens

Focus on customer service with speedy, accurate bookings for each customer

Every taxi booking requires the correct information to pick-up the passenger and get paid for the journey. Sherlock Taxi’s unique bookings screens adapt to each customer to ensure that call centre agents know exactly what to say to take accurate bookings as quickly as possible.

With an intuitive design, dynamic ETAs are based on current fleet capacity alongside pre-book capacity management. Sherlock Taxi’s booking screens ensure that your agents are kept up to date with accurate response times and have all the right information at their fingertips for fast bookings – meaning less time is required for training and crucially, fewer errors in pick-up addresses and payment details.

Benefits

  • Streamlined data collection – screens adapt to account and customer preference
  • Intelligent booking flow guides the user – less training required
  • Integrated Google Maps for accurate address verification at the point of booking
  • Intuitive, modern User Interface (UI)
  • Seamless cloud or fixed line telephony – flexible infrastructure options
  • Automated pre-book capacity with real-time ETAs for improved customer service
  • Improve customer service and maximise efficiency

Have questions?

Talk to a representative to find out how our technologies can help benefit your business.