Frequently Asked Questions

The award-winning Sherlock Taxi Solution was developed by Haulmont Technology, the software developers for Addison Lee’s successful and business-proven Shamrock system. Haulmont designed Sherlock Taxi to be an industry leading technology, custom-built, end-to-end enterprise system to manage all aspects of taxi operations.

The Haulmont team has over 10 years of experience in the taxi industry. The Sherlock Taxi Solution has been in limited release since 2012, with a full launch in 2015.

Sherlock Taxi operates in cities all over the world, including New York, Paris, Istanbul, Cambridge, Edinburgh, Moscow, Beirut and Casablanca.

The Sherlock Taxi Solution can support any language and multi-languages on the one instance of the system for counties whose customers and drivers may speak many different languages. Currently, supported languages include; English, French, Russian and Portuguese.

The solution can support any fleet from a start-up to a well-established fleet with thousands of vehicles. It also caters for all types of arrangements such as multiple drivers per car.

From New York to Nairobi, Cambridge to Casablanca, Sherlock Taxi caters worldwide to lead customers to success. Some of our innovative customers include LeCab, MosTaxi, Africab and Addison Lee who run a proprietary system, Shamrock alongside Sherlock Taxi in certain territories.

Yes, easy-to-use industry leading apps. You can find the Driver App here and the Customer Booking App here.

Yes, Sherlock Taxi can be completely out-of-the-box, or you can have the flexibility of choosing from a menu of additional modules as well as the core system to deliver extra features. This means that clients do not pay for functionality they do not require.

Sherlock Taxi offers a high level of customisation whilst still retaining the ability to update core systems. As part of your installation, Haulmont can provide you with a team including a project manager, business analyst, developers and support.

Sherlock Taxi is operated by high-level, algorithm-based calculation technology configured to your company business rules and preferences. Up to 99% of dispatch is auto-allocated, with customisable settings to flag issues for human attention.

Both web browser and client versions include all functionality - this means you can log-in from wherever it is convenient for you.

Yes, Sherlock Taxi can be hosted in the cloud on on-site, the choice is yours.

Yes, it supports all account, cash and credit card payments seamlessly, giving your customers the opportunity to choose how they pay. The solution also provides customer and account invoicing for corporate account work.

Please contact for a demo or click here to gain insight to how Sherlock Taxi can increase jobs per driver and maximise work for your fleet.