Award winning auto dispatch solution

Sherlock Taxi: winner of Vertical Market Solution of the Year at the European IT & Software Excellence Awards.
 
Product of the Year for SMEs Finalist: Computing magazine's Technology Product Awards 2019.

Sherlock Taxi’s auto dispatch solution offers unrivalled efficiency, automating up to 100% of dispatch operations and significantly increasing productivity. By using complex algorithms the system balances a wide range of criteria to ensure the lowest response times for the fleet as a whole, whilst ensuring that the most important customers get a priority service.

Complex algorithms are combined with years of taxi industry experience to ensure that Sherlock Taxi offers a range of configurations for auto dispatch to meet the needs of real taxi businesses. The system's 'best driver' allocation works by providing drivers with heat maps and the ability to submit their own street-hail jobs which creates a comprehensive overview of available resources. Profiles can be set to emphasise minimum customer response times and fairness to drivers. Business rules can be customised according to the demands and experience of each fleet’s requirements. 

 
Benefits
  • Significant increases in driver productivity– enables efficient, automated dispatch across any fleet size
  • True automation - up to 100% of jobs can be auto dispatched 24 hours a day, 7 days a week, 365 days a year
  • Fully transparent and consistent - complete audit trail to answer driver questions about fairness and decision-making
  • Balances your pre-booked and ASAP jobs with available drivers in real-time
  • Complex, sophisticated algorithms with configurable allocation criteria to emphasis individual business priorities
  • Ability to switch to plots allocation to show drivers queue positions during off-peak hours (switch between plots and best driver without losing queue positions)
  • Provides accurate and real response times for customers 

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