Our team will be on hand to ensure a stress-free and smooth transition to Sherlock Taxi with little to no downtime to your business. We know how stressful changing your taxi dispatch system can be which is why we have created a fully comprehensive implementation process to make it as seamless as possible. Depending on the size and budget of your business, we offer remote or onsite installations – whatever you decide, we will support you before, during and after your go-live.
1. Onsite or remote system installation
2. Staff training
Unlike some providers on the market, we won’t install the system and leave you to it. We will support you in your transition from your legacy system to Sherlock Taxi.
Full set up of all modules
Our team will ensure that your system is set up properly from the beginning. This includes pricing, auto-allocation settings and configurations, customer notifications such as automated SMS messages, customer account configuration and anything else you may need. We fine tune the system settings so you don’t have to.
We will migrate your data from your previous system so your staff don’t need to waste hours entering customer data into Sherlock Taxi.
We aren’t going to hand you a manual and then leave you to it. We will deliver a full training programme including support in the run up to the installation to ensure that your staff are comfortable and familiar with the new system before it is launched. If any staff need a bit of extra support then we will give them additional one-to-one training at no extra charge to you.
You’ll receive a dedicated Project Manager throughout the installation process who will continue to manage your account after successful go-live. Our Project Managers are all from technical backgrounds so they understand the system in depth and will be able to answer any questions you may have.
We will set up any integrations as requested with our out-of-the-box partners for phone systems, credit card payment gateways and booking aggregators. We work with several providers for each of these integrations and we are completely agnostic about which one you choose to work with.
Want to find out more? Contact us today on firstname.lastname@example.org