Mostaxi gains over 260 drivers in just 18 months and increases their number of jobs per driver by 17%, just one month after go-live
Mostaxi was founded by the Moscow Government in July 2012. Initially the company operated on the Madiv taxi system and focused on government accounts. This has since changed and the company now primarily supplies the consumer market. Mostaxi use advanced technologies for both driver and passenger including the latest apps and providing free Wi-Fi during customer journeys.
In May 2014, Haulmont Technology implemented the Sherlock Taxi Solution into Mostaxi's fleet of 318 vehicles and within 18 months the fleet had grown to 582 vehicles. Before Sherlock was implemented, the average number of jobs per day was 1,519, and now with Sherlock’s auto allocator, Mostaxi is completing over 3,600 jobs per day.
Russian law only allows highly regulated services to operate in the city. Regulatory requirements include driver/vehicle checks, a location where the vehicles must be kept i.e. a garage and what shift hours the driver is permitted to drive (usually twelve hours maximum). Mostaxi required a flexible system to support this and reviewed the local Russian market. After extensive research, it realised that most taxi systems are ‘off the shelf’; many did not offer customisation and could not provide the level of support or the integrations that were required to be successful.
As a popular business with an already large fleet, Mostaxi had concerns with the on-going business operation ahead; it had to maintain scalability, look after customers and ensure complete business continuity with zero downtime – this could only be achieved by a smooth implementation process.
Alongside scalability, Mostaxi required a huge amount of customisation to support the unique regulatory requirements of the Russian market as well as its own business requirements. To meet legal standards, Mostaxi is required to perform a range of safety checks before allocating a vehicle to drivers; including blood-pressure and alcohol tests. Shift hours must also be monitored and the system also needed to support Mostaxi’s vehicle share model which requires drivers to return vehicles to various depots at the end of a shift. Out of all the off-the-shelf taxi software products available, only Sherlock provided Mostaxi with the flexibility required to deliver this level of customisation.
In just six months, the Sherlock team developed and implemented a highly customised solution. An expert Sherlock team were on site throughout the whole go-live process to ensure minimum disruption. The legacy system was replaced with a ‘big bang’ approach - after a great deal of planning, customisation and testing – this included integrating with Yandex Taxi (a Russian enterprise company like Google) and importing 200,000 Moscow addresses.
Some of the customisation delivered included:
- A new time-based pricing module
- Tracking driver waybills, health tests and vehicle check regulations to comply with Russian laws and reduce paperwork
- Integration with 1C accounting software
- Creation of garage profiles to track vehicles and garage details
- Integration with Yandex taxi, apps etc.
- Support for multiple account payment types such as cash, credit, invoice and flexible payment types. (Subsequently available for all Sherlock customers).
- Integration with Taxi Broker and third party companies
- Integration with Cisco telephony system
After implementation, the size of the fleet and number of jobs increased considerably. The fleet grew by 54% extra vehicles meaning the driver base grew and each driver made an average of an extra nine jobs per week.
In just three days after Sherlock went live, Mostaxi saw its jobs per driver increased and were busier than ever with zero experienced system failures. Within the first week of launching Sherlock and compared to the previous month, Sherlock showed a 17% increase in jobs per driver with zero system failures.
Overall since May 2014, Mostaxi has nearly doubled its fleet from 318 to 582 vehicles (as of August 2015). The company employs over 1,000 staff and now has a system capable of supporting rapid expansion.
Sergey Veshkin, Mostaxi IT Director, said:
“After reviewing many systems such as AutoCab, TaxiMaster, Madiv etc., Sherlock met our specific requirements to develop a bespoke solution to sit within our business and legal framework. The go-live process was very well managed by a qualified team of specialists. In the last year, we have seen an exceptional growth and believe Sherlock has provided a huge competitive advantage”.