Singapore Mobility Corporation Pte Ltd is a franchisee of Sixt Rent a Car and based in Singapore. The business implemented Sherlock Taxi as their new operating and dispatch system in July 2019.
Their work comprises mostly of corporate account work including airlines such as Emirates, luxury hotels, banks and MNC. Currently, all trips are pre-booked and manually allocated. The business approached Sherlock as they would like to introduce on-demand work as well. To do this whilst maximising fleet efficiency and maintaining a premium level of customer service, the business recognised that they needed a system in place which could automate some of the work for them.
The franchisees spoke to Sixt’s Head Office in Munich for advice and they were put in touch with Sherlock’s London office. Following a system demo and some in-depth business scoping exercises, the business decided that they wanted to move from manual to automated allocation for all jobs except very high-end chauffeur work. They also felt that in order to expand and grow the business, they needed to improve some of their technical customer offering such as the quality of their web booker and customer apps.
It became apparent very quickly that other providers could not offer Singapore Mobility Corporation the tailored service – bespoke development and industry knowledge/consultancy – that Sherlock’s team would offer. This was backed up by the quality of customers that were already using the Sherlock platform – industry leading businesses such as LeCab and AlloTaxi.
Since choosing Sherlock, over 100 hours of bespoke, business-specific development have been delivered to Singapore Mobility Corporation including translating the web portal into Mandarin for use in the local market. Sherlock even flew two members of the team to Singapore for the go live itself!
It is early days for Singapore Mobility and their new system but they are already seeing the benefits, including reducing operational costs as they can now plan pre-bookings much more efficiently.
Thomas Chia, Managing Director notes, “Sherlock features and their support will give us opportunities to expand without fear of scalability. While we have just started with Sherlock, we believe we can grow much faster given their excellent support team and knowledge in dispatch technology."
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